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Services

Office Machines

       Digital Office Systems provides on site emergency service and regular scheduled maintenance for digital copiers, fax machines, and printers. Your office machines are serviced by factory trained and certified technicians. D.O.S. also supports network connected systems and can connect individual machines to your local office network or VPN. Service calls are handled with a fast response time during regular business hours. You can maximize your savings by purchasing a maintenance agreement for your office copiers, printers and fax machines.

Service Award in 2013

Digital Office Systems has received the honor of  the "Toshiba Top Tech Award".

Connectivity Support

      System Integration can save your business a lot of time and money by reducing operating cost and increasing efficiency. Digital Office Systems can help your IT department with integrating your office machines into the office network. But if you don't have an IT department, D.O.S. can integrate your digital copiers, printers, fax machines and network scanners into the local area network. Or if your small business doesn't have a network, we can design and build one for your office. You can maximize your assets by sharing files and systems through a local network or VPN. D.O.S. offers your small business a free consultation about setting up a network or integrating your office machines into the network.

Service Rates for Oregon and Washington

▪  Desktop Printer (Color Laser and Black & White Laser / letter & legal size) $65 per hour
▪  Ledger size Printer (Color Laser and Black & White Laser / up to 51 pages per minute) $75 per hour
▪  Fax Machine $65 per hour
▪  Desktop A4 MFP (letter & legal size / Color or Black & White / up to 52 pages per minute ) $65 per hour
▪  Console A4 MFP (letter & legal size / Color and Black & White / up to 62 pages per minute) $75 per hour
▪  Digital Copier or MFP (Ledger size up to 30 pages per minute / Color and Black & White) $75 per hour
▪  Digital Copier or MFP (Ledger size 31 to 60 pages per minute / Color and Black & White) $85 per hour
▪  System Integration / Network Support $85 per hour

 Service Request

         You can place a service call for your digital copier, fax machine or printer by clicking on the "Service Request" button. Please provide the phone number and extension so we can reach the Contact Person or the Key Operator.
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Maintenance Agreement

Basic Contract includes unlimited service calls and covers cleaning or adjustments but excludes parts, consumables (i.e. drum, developer, fuser, feed rollers,  filters) and supplies (toner, paper and staples).

Full Contract includes unlimited service calls and covers cleaning, adjustments, parts, consumables (i.e. drum, developer, fuser, feed rollers,  filters) and toner.

Managed Print Services

       Do you want to reduce the printing costs, for your MFP's, desktop printers and fax machines? If the answer is yes, than call for a Free Consultation. Digital Office Systems provides the service and supplies (i.e. Toner, Drum, etc.) and you save time and money. Each office has different needs, that's why we don't offer a "One size fits all Solution". Instead, we customize a plan that best suits your needs.

Fax Machines Tips

        Do not place originals with bent corners or creases in the automatic document feeder because it could cause a jam or tear the original. And if your originals have whiteout on them make sure its completely dry before placing in the document feeder. Otherwise the whiteout sticks to the rollers and contact glass and will require a service call in order to have it cleaned.

Digital Copier / MFP Tips

        Fan the paper before placing it in the paper tray in order to prevent jams. Always use good quality paper to reduce paper fiber buildup on rollers and sensors which will cause paper jams. Remove paper clips from your originals before placing in the document feeder because it can cause substantial internal damage to the MFP. When the machine is not in use place it in energy saver mode. Turn the power off at the end of the day  to prevent premature fuser unit wear. Do not place the MFP near a window, or too close to a wall, because this will damage the internal parts. Always keep the copy paper in a dry place, and unopened until itís ready to use. Otherwise it may cause paper jams or uneven copies. Always keep the paper at room temperature (65˚-85˚ F). If toner is stored in hot place it will harden, and become unusable. High humidity will also damage the toner.

Fax Machine Troubleshooting

  1. No power (Solution: Check the power cord for damage, and  make sure the outlet  is working properly)
  2. Canít send or receive faxes (Solution: Check the phone line and make sure you are getting a dial tone)
  3. Canít send long distance faxes (Solution: Call your long distance phone company to remedy the problem)

Digital Copier / MFP Troubleshooting

  1. Spots on the copies (Solution: Clean the glass with antistatic glass cleaner provided by D.O.S.)
  2. Lines on copies (Solution: Clean the glass with antistatic glass cleaner provided by D.O.S.)
  3. Uneven copy (Solution: Check the paper if damp replace it with dry paper)

Printer Troubleshooting

  1. Network printer doesn't print (Solution: Check if the printer lost the IP address, and reassign it)
  2. Doesn't print  certain documents (Solution: Check the driver settings / verify the PDL)

D.O.S. Service Area

       Digital Office Systems provides emergency repair and scheduled maintenance on copiers (digital black & white copiers, and color digital copiers), fax machines, and printers (laser printers & color printers) to businesses, schools, government offices or organizations located in the counties and cities which are listed below.

Northern California

Alameda, Berkeley, Brisbane, Daly City, Oakland, San Francisco, San Francisco Bay Area

Southern California

   Agoura Hills, Arcadia, Beverly Hills, Brentwood, Burbank, Canoga Park, Calabasas, Century City, Chatsworth, Encino, Glendale, Hidden Hills, Hollywood, La Crescenta, Los Angeles, North Hollywood, Northridge, Panorama City, Pasadena, Reseda, San Fernando, San Fernando Valley, San Marino, Santa Monica, Sherman Oaks, South Pasadena, Studio City, Sunland, Sylmar, Tarzana, Thousand Oaks, Tujunga, Van Nuys, West Lake Village, West Hollywood, Woodland Hills, Los Angeles County, Riverside County and Ventura County, Santa Barbara

Oregon

       Aloha, Beaverton, Clackamas, Gresham, Hillsboro, Lake Oswego, Milwaukie, Maywood Park, Portland, Tigard, Washington County

Washington

       Battle Ground, Camas, Clark County, La Center, Ridgefield, Vancouver

Authorized by:

Copystar,  Konica Minolta, Panasonic, Toshiba